Terms of Service
Last updated: October 26, 2026
1. Who we are
Sylen (“Sylen,” “we,” “us”) is operated by PT ROAS ANIMA WORLDWIDE, a company registered in Indonesia (company registration no. (NIB) 2006240057159), with its registered address at Jalan Raya Anyar Gang III No. 2, Kabupaten Badung, Bali 80361, Indonesia. When you use sylen.app, our sign-up and purchase flow, or the Sylen web app (together, the “Service”), your agreement is with PT ROAS ANIMA WORLDWIDE.
2. Accepting these Terms
By creating an account, making a purchase, or otherwise using the Service, you agree to these Terms and acknowledge our Privacy Notice. If you keep using the Service after we update these Terms, you agree to the updated version. If you don’t agree, please don’t use the Service. You must be at least 18 years old to use the Service.
3. What Sylen is
Sylen offers guided decision paths: short, realistic scenarios in which you make choices; a brief “mirror” after each scenario that reflects what you chose; and, at the end, a choice map and a decision brief. “Stay or Go at Work” is a path for a decision about your work. Sylen does not tell you what to decide and does not calculate a decision for you. You name your own decision and your first step.
4. Not professional advice
The Service is a self-reflection tool. It is not medical, mental health, legal, financial, tax, employment, or career advice, and it does not replace advice from a qualified professional. The decisions you make, and their consequences, are your own. If you need support with your health or safety, please contact a qualified professional or local emergency services.
5. What your purchase includes
A purchase of “Sylen — Stay or Go at Work” includes:
- access to the Sylen web app;
- one complete path at the pace you choose (14 days, or faster if your deadline is closer), with one or more short scenarios a day;
- a mirror after each scenario;
- a side-by-side view of what you say matters and what you choose;
- a written summary of how you decide, built from your own choices;
- a choice map and decision brief at the end of your path, with a share link and a PNG download;
- access to your path and results for 12 months from the date of purchase.
A purchase covers one complete pass of the path. Taking the path again requires a separate purchase.
6. Orders, payment, and taxes
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Payment, billing, and taxes are handled by Paddle under the Paddle Buyer Terms. Prices are shown in US dollars and exclude applicable taxes, which are calculated at checkout. “Stay or Go at Work” is a one-time payment, not a subscription. If we offer other products in the future, their price will be shown before you buy.
7. Refunds
Refunds are handled by Paddle. See our Refund Policy. Nothing in these Terms limits your mandatory consumer rights.
8. Your account
You can sign in with Google or with an email address and password. We recommend using a personal account, not one managed by your employer. Keep your sign-in details secure. You are responsible for activity under your account. Your account is personal and may not be shared or transferred. Tell us promptly at support@sylen.app if you believe someone has accessed your account without permission.
9. Generative AI features
Your final summary is generated automatically from your own choices and answers with the help of a third-party AI model.
9.1 Your inputs. You are responsible for what you enter and confirm that you have the right to provide it. Please don’t enter sensitive personal information (for example, about your health) or information about other people that you don’t have the right to share.
9.2 Accuracy. AI-generated content may be inaccurate, incomplete, or may not reflect your situation. Review it with your own judgment. It is not professional advice (see Section 4) and should not be relied on as such.
9.3 Ownership. As between you and us, you keep your rights in what you enter. Subject to these Terms, you may use your summary and decision brief for any personal, non-commercial purpose. Similar output may be generated for other users.
9.4 Acceptable use. You may not use the Service, including its AI features, to: create or share illegal content; create sexual content involving any person without consent, or deepfakes; harass, threaten, or promote hatred against any person or group; create or distribute malware; publish anyone’s personal information without consent; deceive or impersonate others; or try to bypass, disable, or manipulate safety measures, or extract system instructions.
9.5 Moderation. We may review, restrict, or remove content and suspend access where we reasonably believe these Terms have been breached or where the law requires it.
9.6 Reporting. If you believe content on the Service infringes your intellectual property or other rights, email support@sylen.app with “IP notice” in the subject line. Include your contact details, a description of the content and where it appears, and the basis of your claim. We will review the notice and take appropriate action, including suspending users who repeatedly infringe.
10. Sharing your brief
A share link is created only when you choose “Share.” Anyone with the link can view your brief without signing in, so you are responsible for whom you share it with. To turn off a shared link, email support@sylen.app and we will disable it within 2 business days.
11. Acceptable use of the Service
You agree not to: use the Service unlawfully or fraudulently; send spam; infringe anyone’s intellectual property; interfere with the security or operation of the Service (including malware, probing, scanning or testing for vulnerabilities, scraping or automated access, or overloading); reverse engineer the Service except where the law allows; resell or share access; or use the Service to build a competing product.
12. Our intellectual property
The Service, including its scenarios, text, design, software, and the Sylen name and logo, belongs to us or our licensors. We grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the Service for your own personal use during your access period. No other rights are granted.
13. Availability
We work to keep the Service available, but we do not guarantee that it will be uninterrupted, timely, secure, or error-free. We may carry out maintenance and change features. We will not materially reduce what you paid for during your access period.
14. Suspension and termination
We may suspend or end your access if: you materially breach these Terms; payment is not completed, is reversed, or is charged back; there is a security or fraud risk; there are repeated or serious violations; or the law requires it. Where reasonable, we will tell you first. You can stop using the Service at any time and ask us to delete your data as described in our Privacy Notice. Sections that by their nature should continue (including 4, 9, 12, and 15–17) continue after termination.
15. Disclaimer
To the extent permitted by law, the Service is provided “as is” and “as available,” without warranties of any kind, express or implied.
16. Limitation of liability
To the extent permitted by law, we are not liable for indirect, incidental, special, or consequential losses, or for decisions you make or their outcomes. Our total liability to you for any claim relating to the Service is limited to the amount you paid for the Service in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law.
17. Governing law and disputes
These Terms are governed by the laws of the Republic of Indonesia. If you have a concern, please contact us first so we can try to resolve it. If you are a consumer, you keep the mandatory protections of the law of the country where you live, and you may bring claims there where that law allows.
18. Changes to these Terms
We may update these Terms. We will post the new version with a new “Last updated” date and, for material changes, notify existing users by email. Changes do not apply retroactively to purchases already made.
19. Contact
support@sylen.app (we aim to reply within 2 business days) · PT ROAS ANIMA WORLDWIDE, Jalan Raya Anyar Gang III No. 2, Kabupaten Badung, Bali 80361, Indonesia.